Terms

The terms for using CountWatch.

Draft, not yet in force. This text waits for legal review. Text in [brackets] is still to be filled in.

Last updated: [date of publication]

1. The service

CountWatch ([legal name], "we") watches counts you send and alerts you when they spike, drop or stop. By creating an account or using the API you accept these terms. If you act for a company, you accept them for it. CountWatch is offered to businesses and developers, not to consumers. [Founder/lawyer: if consumers may buy Pro, add the EU 14-day withdrawal right and consumer wording.]

2. Accounts and keys

• You make an account by signing in with an e-mail link. The owner can invite members and hand the account to one of them.
• Keep your API keys and webhook URLs secret. Anyone with a key can act for your account within that key's rights. Revoke or replace a key you think has leaked; this always works, even when your account is over its limits.

3. Plans, limits and payment

• Limits and prices are published at GET /v1/plans and on the pricing page. Free stops accepting requests at its monthly limit and never charges you; Pro accepts requests past it and counts them as overage.
• Until online payment exists, Pro is billed by invoice. [Founder: invoicing and payment terms, currency, taxes.]
• We may change prices or plans for new accounts at any time. For existing accounts we give at least 30 days' notice by e-mail; a price change never applies to a period you already paid for.

4. Acceptable use

You must not:

• send personal data or special categories of data (health, beliefs and similar) in metric names or labels;
• use CountWatch to send messages to systems you do not own or have permission to use, or to flood any system;
• try to get around limits (for example many accounts to get more free capacity), probe for weaknesses without our written permission, or disrupt the service for others;
• use CountWatch for anything unlawful.

We may suspend an account that breaks these rules, and close it if the problem continues.

5. Your data

Your data is yours. You give us the right to store and process it only to run CountWatch for you, as the privacy notice describes. If your data includes personal data despite section 4, we process it only on your instructions to run the service. [Lawyer: a data processing addendum for business customers who need one.] You can export it in Settings and erase your account at any time.

6. Availability and alerts

CountWatch is new and offered as is, without an uptime guarantee. CountWatch can miss a change or alert when nothing is wrong. Do not rely on it as your only safety system for anything where a missed alert could harm people or cause serious loss.

7. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability in any 12 months is limited to what you paid us in those 12 months (or USD 100 for a free account). Nothing here limits liability that cannot be limited by law.

8. Ending

You can stop using CountWatch and erase your account at any time. We can end the service for an account with 30 days' notice, or at once for a serious breach of section 4. When an account ends, its data is deleted as the privacy notice describes.

9. Changes and law

We announce changes to these terms on this page and by e-mail at least 14 days before they apply. These terms are governed by the law of [country]; the courts of [place] decide disputes, except where consumer law gives you the right to use your own courts.

Contact: hello@countwatch.com